Are you a focused and empathetic professional with enthusiasm for customer satisfaction? Do you have experience in the world of SaaS and cybersecurity? Moxso, a cybersecurity company, is seeking a skilled and experienced individual to join us as a Customer Success Manager. We highly encourage all qualified candidates to apply.
About Moxso:
Moxso is at the forefront of innovation in the cybersecurity industry, delivering quality SaaS solutions that empower businesses to thrive in the digital world. We’re not just a company; we’re a team that values diversity, creativity, and collaboration. We are on a mission to transform the way businesses interact with technology.
Responsibilities:
As a Customer Success Manager at Moxso, you will be an important part of shaping our customer relationships and ensuring their growth.
Your responsibilities will include:
- Customer Engagement: Proactively engage with our Danish and international clients, understanding their needs, addressing concerns, and ensuring they get the most value from our cybersecurity solutions.
- Leading onboarding sessions: Help our clients get set up with Moxso. We are expanding our business, and we currently see a lot of momentum in the expansion of our customer portfolio.
- Product Expertise: Develop in-depth knowledge of our products to guide customers effectively, providing them with tailored solutions and valuable insights.
- Feedback Loop: Act as the voice of the customer within the company, gathering feedback and insights to help enhance our products and services continually.
- Renewals and Upsells: Work closely with sales teams to ensure customer renewals and identify opportunities for upselling our advanced cybersecurity products and services.
Qualifications:
We are looking for a candidate who possesses the following qualifications:
- Customer Success Experience: Proven experience in customer success, primarily within the SaaS industry, is essential.
- Language Skills: Fluent in Danish and English, both written and spoken, to effectively communicate with our Danish and international clients.
- Empathy and Communication: Exceptional empathy and communication skills, with the ability to understand customer needs and convey complex ideas clearly and concisely.
- Adaptability: The ability to thrive in a fast-paced environment, staying organized and learning quickly.
- Commitment to Diversity: An advocate for diversity and inclusion, with an interest in contributing to an inclusive work environment.
Company Culture:
At Moxso, we believe in providing a positive work environment where every team member thrives.
You will enjoy:
Friday Breakfasts: Kickstart your Fridays with a delicious breakfast, fostering team connections and collaboration.
Team Dinners:Celebrate achievements and milestones together with enjoyable team dinners, strengthening our bonds beyond the workplace.
Friday Bar:Unwind at our Friday bar in our office community, where you can relax, socialize, and share your week’s successes with your colleagues.
Team Building Events: Engage in exciting team-building activities that promote collaboration and teamwork, creating lasting connections with your colleagues.
Office Location: Our office is conveniently located in Christianshavn, in the heart of Copenhagen, providing easy access to the vibrant city life and cultural experiences.Moxso is committed to creating a workplace where everyone feels valued, respected, and empowered.
We believe that diverse teams facilitate innovation and creativity. You will find a supportive environment where your unique perspectives and skills are celebrated. Apply now!
